How to remove stale agents from the VSA?
How to remove stale agents from the VSA? Unfortunately, there is not a native way to automatically remove agents from the VSA after X number of days. However, you can create a View that shows agents that haven’t checked in for X number of days. Like this: For any agent falling into that view, […]
Kaseya VSA X Upgrade Wizard Fails with error “Failed to load monitor sets”
Kaseya VSA X Upgrade Wizard Fails with error “Failed to load monitor sets” If you are presented with the error “Failed to load monitor sets” while using the VSAX Upgrade Wizard, please do the following: Remove any roles and scopes other than System from your user and try the migration wizard again. If you are […]
How to Uninstall the VSA X Agent?
VSA 10 Agent Uninstall Script If you need to uninstall the VSA X agent on your Windows machine, and the normal method fails, try this PS script: # Stop and disable the VSAX service Stop-Service -Name “VSAX” Set-Service -Name “VSAX” -StartupType Disabled # Kill all instances of pcmontask.exe and pcmonitorsrv.exe $pcmontaskPIDs = Get-Process -Name “pcmontask” […]
VSA 10 IP addresses used by the VSA 10 agent
VSA 10 IP addresses used by the VSA 10 agent IP Addresses that need to be whitelisted for VSA 10 Agent – Server communication. The VSA 10 Agent and Web App connect to the load balancers whose IPs are listed below. These addresses need to be whitelisted for information exchange between the VSA 10Agent and the VSA 10 Server. […]
VSA Agent Peer-to-Peer (P2P) Connectivity
VSA Agent Peer-to-Peer (P2P) Connectivity Kaseya Remote Control (KRC) utilizes peer-to-peer (P2P) connectivity whenever network conditions allow it. If the P2P connection is not possible, a relay connection is used instead. Depending on physical locations of view, agent, and Kaseya server, relay connections may have significantly higher latency than P2P connections, causing poor video performance in […]
Audit data for Installed Applications not populating
Audit data for Installed Applications not populating? If the audit data for Installed Applications in the Audit module is not populating for your machines, there is a simple fix. There should be an agent procedure in your VSA called “Reset Audit cache”. Run that on one machine and then run the scans Baseline, System, and […]
Live Connect causing computer to freeze?
Live Connect causing computer to freeze? If Live Connect seems to consuming all memory / cpu, try this: If you do not have a Kaseya directory, please create one and apply: %APPDATA%KaseyaLiveConnect.ini or (C:Users\AppDataRoamingKaseyaLiveConnect.ini) If you do have a working directory, please locate Kaseya directory and apply: %APPDATA%KaseyaLiveConnect.ini or (C:Users\AppDataRoamingKaseyaLiveConnect.ini) Please try the following steps: […]
Live Connect (Mac) Clear Cookies
Live Connect (Mac) Clear Cookies Having issues connecting to machines via LiveConnect from MacOS? First, check your Privacy & Security settings. Make sure everything for K and LC are allowed.If it is still refusing to connect and displays a message to “Clear Cookies”, it may not be the browser cookies it is referring to. Mac LC “cookies” […]
What Rebooted My Computer?
This one is more of a Windows tip, but involves troubleshooting the VSA and Software Management. We get calls all the time, “Kaseya/your system/you guys, did patches on my machine,…..” “Your system rebooted my computer…..” Did you know, you can tell what process actually kicked off the reboot on the machine? Pull up the Event […]
Mac Agent shows incorrect Computer Name(machine id) after checking in
Mac Agent shows incorrect Computer Name(machine id) after checking in Mac Agent shows incorrect Computer Name (machine id) after checking in? You have used agent package to set it to be a different name but once the agent checks in the machine name is not what you have configured it to be. Read this article […]