This one is more of a Windows tip, but involves troubleshooting the VSA and Software Management.
We get calls all the time, “Kaseya/your system/you guys, did patches on my machine,…..” “Your system rebooted my computer…..”
Did you know, you can tell what process actually kicked off the reboot on the machine?
Pull up the Event Logs, look at the System log, and filter on Source Name: user32
If Kaseya did the reboot, you will see an entry indicating “AgentMon.exe” initiated the restart. Like this:
