RMMT Missing

The BD installer downloads a file to c:<kaseyaworkingdir>. This is called the Kaseya Working Directory

The file BD uses for installation is called eps.rmm.exe. The RMMT missing means that file is not present in the C<kaseyaworkingdir> folder, it didn’t download it.

This folder should also have other Kaseya files in it, similar to this:

If you get this error, perform a Force Update on the Kaseya agent.

Once this is complete, retry installing BD via the module.

If you still receive this message after updating the VSA Agent, then the error might be because the file that the integration uses is not reaching the workstation.

Check the Kaseya Working Directory (usually c:\kworking) for a file named eps.rmm.exe. This file is acquired using curl.exe over port 443, from BD’s cloud servers. Make sure Curl is allowed. If the file is missing, try copying it from a system that DID install. We have seen cases where it’s missing, also where it is present but the wrong size/hash.

Make sure the firewall is whitelisted to reach;
*bitdefender.com
cacerts.digicert.com (*digicert.com also works).

cacerts.digicert.com is a Micro$oft site used to host and serve certificate authority (CA) certificates, which are used to verify the authenticity and integrity of SSL/TLS certificates of the EXE’s, but ONLY if the information is not available in the Endpoints local certificate store. This means, if it is not whitelisted, SOME Endpoints will install fine, others might fail.

The third possible cause is that the Powershell command used to perform the cert validation of eps.rmm.exe and the BD setupDownloader may be failing or being blocked. the commands it runs will be considered suspicious by any other security software, such as ThreatLocker, Huntress, etc…

You would probably be successful manually installing, if you need to get them protected… but you are still going to have Agent Sync issues that we want to resolve.