RMM Suite Essentials
A subset of the full RMM Suite designed for small MSPs to leverage platform and endpoint automation without an initial implementation cost. This product is designed to follow the T+T pricing model of a fixed price per agent. The price for this component is $2 per agent per month, a minimum of 25 agents ($50), and a minimum commitment of 1 year by the end-customer. The Essentials package is limited to customers with 250 endpoints or less. Four hours of implementation guidance/training will be provided by MSPB to the Techs+Together customer; all additional training will be provided by self-paced media.

The Essentials version can be upgraded to the full RMM Suite for a one-time cost of $750 and conversion to normal billing process/rate of $199 plus $0.34 per agent at any time, and must be converted when the agent count exceeds 250. (The monthly cost is higher for the Essentials suite after 235 agents.)

The Essentials version of the RMM Suite has the following limitations compared to the full RMM Suite:

  • Smart Monitor suite does not include Server Boot Monitor, Internet Failover, Server Availability, or Network Time monitors.
  • Daily Maintenance suite does not include Defrag and Local Backup tools; only MSPB maintenance tasks and are supported.
  • User Interface does not support Ticket Submit and other advanced functions.
  • Audit suite does not include the Event Log scanner/reporter
  • Select utilities are not available:
    • LAUser account creation
    • Disk Volume Reporting
    • LAN Info Reporting
    • Offline Domain Join
    • Network Time Remediation
    • Stolen Laptop support suite
  • Intelligent Ticket Processing does not provide these advanced features:
    • Automatic expired agent removal
    • Website Monitoring
    • Smart Pager notification
    • Event Telemetry Recording
    • Sub-tenancy – the ability to route tickets to customer ticketing platforms.